Stepping Pillar - Set of 2

Delivery schedule across Australia:

• Melbourne metro: 1-3 days
• Sydney metro: 3-5 days
• Brisbane, Adelaide, Hobart metro: 4-7 days
• Perth metro: 5-10 days
• Northern Territory: 10-20 days
• All Regional Areas: 5-10 days

We guarantee the lowest shipping charges for big items in Australia, including rural and regional areas.

We offer free shipping to metro areas for non-bulky items and most heavy equipment. (Unfortunately, we can't provide free shipping for very large products.)

To get a delivery quote, enter your shipping area and postcode on each product page. The final shipping charges will be displayed at checkout before you proceed to payment, so you'll know exactly what to expect.

Destination Surcharges

Additional shipping charges may apply for some rural or remote areas. This is because most national couriers don't deliver to these locations directly, and we need to use local couriers, which costs a bit more. Rest assured, we'll cover as much of the cost as possible!

Please contact us if you feel the shipping cost to your address is unreasonable. We're always happy to re-quote and provide lowest rates for you!

We use various delivery partners for different products sizes and delivery destinations.

Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct street address during checkout on products of excessive size.

If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.

A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from local depot.

Delivery is not available on weekends, public holidays or after business hours.

We aid to provide door to door delivery for every customer. However, buyers in remote areas may be required to collect item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.

All the orders are trackable and tracking information will be supplied as soon as we dispatch the orders.

You can click the tracking number link to track your package on the couriers website. Please choose the correct courier website.

Please note tracking can take up to 48 hours to activate with our delivery partners.

Many products are packed in multiple packages and might be delivered separately. They might be delivered to you separately depending on how local delivery depot sort parcels. Please allow a few extra days for all remaining parcels to arrive.

We take great care in packaging your items securely, but in the rare event that something arrives damaged, please contact us immediately. We’ll work with you to resolve the issue as quickly as possible, whether that means sending a replacement, offering a refund, or finding another solution that works for you.

We ship items out very soon after receiving orders. So if you need to change something or cancel your order please email us as soon as possible:

Step 1: Go to Contact us

Step 2: Include your order number and contact details.

Step 3: Include the desired changes or cancellation request, and submit the form.

Please understand we can't make the changes if our warehouse staff has already processed the order.

We’ve got you covered with our industry-best change of mind return policy! 

30 Days Money Back Guarantee
We understand that sometimes things don’t always go to plan and people can change their mind.

If you’re not 100% happy with your purchase from MEMAX, you can return it within the first 30 days after your purchase, even if it’s been slightly used. The only cost to you is shipping it back to us.

365 Days Hassle Free Return
Have a brand new product in the original packaging beyond 30 days? We will accept returns within 365 days of purchasing for a full refund, if the item is unused and in it’s original packaging. The only cost to you is shipping it back to us.

Lifetime Trade-In
No longer in love with a product but not eligible for any of the above? Whilst we are sad to hear, we do understand that your needs can change! Most of our products are covered by our lifetime trade-in policy. We will offer you 25% of the products value in the form of a MEMAX gift card. We ask that you disassemble and package the item(s) neatly and ship them back to us first.

Please note, all returns must be returned to our Melbourne warehouse.
Get in contact with one our support team members today to assist with the return process. 

We stand behind the quality and durability of our products. If you experience a manufacturing defect or need to make a warranty claim, please review the following policy.

1. All products are covered by a limited warranty against manufacturing defects for 12 months, beginning from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, improper care, accidents, or normal wear and tear.

2. To initiate a warranty claim, please contact us and provide the following information:
- Your order number.
- A detailed description of the fault or defect.
- Clear photographs or videos that illustrate the fault, if possible. This helps expedite the resolution process.
Upon receiving your report, our team will review the provided information and may request additional details or evidence. 

3. Return Authorisation: If it is determined that the item is indeed faulty, we will issue a return authorisation number (RAN) and provide instructions on how to return the item to us.

4. Please note that packaging the item for undamaged shipment is up to you.

5. Upon receiving the returned item, we will inspect it to verify the fault or defect. Based on our inspection, we will offer one of the following resolutions:
- Replacement of the faulty item with a new, identical product.
- A refund for the full purchase price, including any shipping fees associated with the original order.
- Repair services, if applicable and agreed upon.
The resolution option will be determined on a case-by-case basis.